A maintenance contract is not an insurance policy you sign and forget. It is someone who knows your infrastructure, keeps an eye on it and warns you before it breaks.
Two ways of working together
For SMEs
We are your complete IT department: workstations, servers, network, security and suppliers.
For IT departments
Extra cover for your in-house team on on-call shifts, specific projects and second-line work.
What every plan includes
- 24/7 monitoring included in every plan
- An assigned engineer who knows your infrastructure by name
- A written response SLA, not “as soon as possible”
- Monthly report: what has happened, what has been done and what is coming
- Inventory and documentation always up to date and always yours
- No unfair lock-in: if we are not adding value, you leave
Comparing the plans
EssentialMonitoring · remote support during working hours · backups
AdvancedEssential + on-site + firewall and VPN + assigned engineer
Critical 24/7Advanced + 24/7 on-call with a 15 min SLA + high availability
Block of hoursAn alternative with no fixed fee, for one-off needs
Frequently asked questions
Is there a minimum term?
Twelve months on the plans with an initial investment, and monthly renewal after that. If you are not happy, we hand over all the documentation and access without an argument.
What is and isn’t covered by the fee?
The fee covers all maintenance, support and incidents within the agreed scope. New projects (migrations, new sites, infrastructure changes) are quoted separately and always before we carry them out.
And if we grow during the contract?
We review the scope and adjust the fee, by talking it through. No surprises ever turn up on the invoice.