Articles
No jargon, just engineering
What we learn from maintaining real infrastructure: security, cloud, backups and decisions that save you trouble.
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Your backup is worth nothing if you have never tried restoring it
Almost every company we audit has backups. Far fewer have backups that genuinely restore. This is the difference, and how to check…
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Ransomware in a small business: what to do in the first four hours
What you do — and what you do not do — in the first few hours makes the difference between a bad…
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Five signs that your IT infrastructure needs an audit
Nothing has to go down for you to know that something is wrong. These are the signs we see before a client…
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Cloud or your own server? How to decide with numbers instead of faith
The honest answer is nearly always “it depends”, but it depends on specific, measurable things. These are the variables we put on…
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What an IT maintenance contract must include (and which signs look bad)
Before you sign with anybody — us included — there are half a dozen clauses worth going over with a magnifying glass.…
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“The internet is slow”: how to prove whose fault it is (and get your provider to fix it)
The most repeated sentence in any office rarely means what it seems to. How to measure properly, tell whether the problem is…
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IT support for businesses: what it really includes and what you should be demanding
Everybody sells “IT support” and almost nobody explains what is inside it. This is what a serious service covers, level by level,…
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Business Wi-Fi and home Wi-Fi: why your provider’s router is not good enough for your office
Putting the same box in a twenty-person office as you would in a flat is cheap on day one and expensive every…
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Structured cabling: when you need it, what ignoring it costs and how it is done properly
Cabling is the first thing installed and the last thing anyone thinks about. How to tell whether yours has fallen behind, and…
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ISO 27001 in a small business: when it is worth it and what it really involves
More and more clients and public tenders are asking for it. What it actually is, how much work it takes, how it…