If your company has between 5 and 300 employees and can’t justify an IT department of its own, this is the model: we are that department, for a predictable monthly fee.
What we take on
- The whole workplace: devices, email, licences and end-user support
- Servers and network: maintenance, updates and monitoring
- Security: firewall, VPN, managed antivirus and backups
- Dealing with your suppliers (carrier, sector software, printers…) so that you don’t have to
- Advice on purchasing and on planning the annual IT budget
- A monthly report and a quarterly review meeting
What the first quarter looks like
Initial audit
Two or three days building the inventory, reviewing the configuration and spotting risks. Free of charge if you go on to sign a contract.
Tune-up plan
We fix what is urgent and plan the rest. This is where everything settles down, usually within 1-2 months.
Cruising speed
Maintenance, monitoring and support. From here on the incidents drop off a cliff and it all gets boring — which is exactly the point.
0Fewer incidents after the first year
0Unplanned downtime per year on average
0Full onboarding of a new employee
0One point of contact for anything IT
“We used to ring three different companies depending on the problem. Now we ring one and we have stopped worrying about whose fault it is.”
Management · logistics company, AlicanteFrequently asked questions
We have someone who “knows about computers”. Are they surplus to requirements?
Not necessarily. It usually works very well for that person to stay as the internal day-to-day contact while we look after the infrastructure, security and anything that needs a specialist.
How much does it cost?
It depends on the number of users and servers and on the plan. An SME with 25 employees and one server usually lands on a monthly fee well below the cost of half a member of staff. We give you a firm figure after the audit.
Do you come out in person?
Yes, in Alicante and Barcelona. In the rest of Spain, remotely, with planned visits when they are needed.