Your in-house team knows the business better than anyone, but it can’t be everywhere or on call for ever. We step in where we are needed, without treading on anyone’s toes.
How we fit in
On-call and shifts
We cover nights, weekends and holidays. Your team gets a proper rest.
Second-line support
Escalation for whatever needs a specialist: virtualisation, complex networks, perimeter security.
One-off projects
Migrations, new site openings or infrastructure changes, with a dedicated team and a fixed deadline.
How we set it up with you
- Clear escalation agreements: what your team handles and what we handle
- Documented and audited access, revocable at any time
- Knowledge transfer: we document everything we touch
- No attempt to replace your team — we work to make them look good
- A flexible block of hours or a contract per project
Frequently asked questions
Are you going to try to take over the account?
That is not our model with IT departments. Our incentive is for your team to come out looking good and to call us again on the next project.
Can you sign a service level agreement for the on-call cover?
Yes, with a response SLA, escalation and a penalty if we don’t meet it.
Will you work with the ticketing tool we already use?
Yes. We fit into your system, not the other way round.